If you have any questions about privacy, please contact us at helios-datenschutzbeauftragter(at)heliosventilatoren.de
We will be happy to help you!

If you have not received a confirmation of your request within 3 working days, please contact us again. Because of filters and virus scanners, we may not be able to reach mail. If you submit your request to us by post, you should also receive a confirmation from us within 5 working days. Otherwise, please contact us again.

The protection of personal data is an important concern for us. During the operation of our website we observe the applicable legal provisions concerning the protection of personal data and data security.
For this we inform as follows:

 

Responsible contact person

If you have questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data, and revocation of any given consent or opposition to a certain data use,  helios-datenschutzbeauftragter(at)heliosventilatoren.de.

 

Personal data 

We may collect personal data in connection with the execution of the online activities you have arranged (e.g. use of the contact form, creation of an account or issue of an order), such as company, name, first name, address, Phone number, email address, etc. Furthermore, we do not collect any personal data, unless you voluntarily provide such information, for example in the context of a request by e-mail or telephone or by ordering the e-mail newsletter. The aforementioned types of personal data are stored electronically with us. The survey is carried out in accordance with the Federal Data Protection Act (BDSG) or, if necessary, on the basis of other applicable legislation or on the basis of your consent. As far as we provide you with the technical requirements for your own data processing, we are data processor in the sense of § 11 BDSG – Responsible body in this case you as our customer/user.

 

Purpose of data use 

Execution of contracts and unpaid offers: the personal data collected by us use for the justification and execution of contractual relationships as well as for the execution of the activities you have induced (e.g. free Website use, order of the e-mail newsletter), as well as to answer your inquiries or to give you access to information or offers.

Marketing: We also use personal data for the maintenance of existing customer relationships, e.g. the conduct of online surveys as well as the sending of product and customer information.

Consent: If consent is required for the sending of advertising purposes according to the applicable legislation, the electronic sending of such information is only based on your consent. This consent can be revoked at any time with effect for the future. In cases where no consent is required for the commercial use of your data, you may at any time object to the use of the data for advertising purposes by notification to info@heliosventilatoren.de. Upon receipt of the opposition or revocation of a prior consent, we shall use the data in question for advertising purposes. In addition, we reserve the right to give your title, academic degree, year of birth and professional, industry or business name in the first and the previous names, postal addresses and, if we have received this additional information from you in the context of the contractual relationship: Lists and to use them for their own advertising purposes. You may at any time object to the storage and use of your data for these purposes by a message to the contact option described above. This data is not passed on for use by third parties.

If we receive your e-mail address in connection with the sale of a product or the initiation of the contract and you have not objected to it, we reserve the right to send you occasional offers from our assortment or news by e-mail. You may at any time object to the use of your e-mail address by sending a message to  or by means of the provided link in the promotional mail without incurring any other than the transmission costs in accordance with the basic rates.

Other: In anonymous form, we use the data that is used in the use of our online offers also for the preparation of analyses and evaluations that can be utilized for statistical or marketing purposes. This includes, for example, analyses of the intensity of use of our online offers and the popularity of individual offers or functions. In addition, we reserve the right to use personal data for further purposes, in accordance with the applicable data protection regulations, in particular for the protection of data security and for errors and the misuse of our online offers (e.g. by To prevent intentional attacks on computer systems) or to educate them, to improve our offers or to hire third parties as subcontractors to carry out technical or administrative services. Finally, the use of data may also be necessary due to legal obligation or administrative or judicial order, as well as to the justification or maintenance of legal claims or to the defence against lawsuits.

 

Email newsletter 

If you subscribe to a newsletter, we will use the information required or separately provided by you to send you our e-mail newsletter. We also send you customer information, such as a reminder email during a broken purchase process. The cancellation of the newsletter is possible at any time and can be done either by clicking on the unsubscribe link in the respective e-mail or by sending a message to info(at)heliosventilatoren.de

 

Disclosure 

Personal data may be passed on to IT service providers, in particular data center operators, who have access to personal data from our area of responsibility. In certain cases, it may be necessary to transmit personal data to third parties who do not have their registered office within the EU or the European Economic Area (EEA). We will only send your data to such third parties outside the EU/EEA if we can ensure that they guarantee a sufficient level of data protection or that you have given us explicit consent to the transfer. For the performance of the contract, we also pass on your data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will pass on the payment data collected for this purpose to the credit institution responsible for the payment and, if applicable, to the payment service provider that we have commissioned, or to the Selected payment service. In some cases, the selected payment service providers also collect this data even if they create an account there. In this case, the registration in the order process with your Access data is done by the payment service provider. The data protection declaration of the respective payment service provider applies to this extent.

We would like to point out to you the respective terms and conditions and data protection statements of the financial service providers with which we work together:

Instant Transfer (immediately GmbH, Theresienhöhe 12, 80339 München)
Privacy Policy: https://www.sofort.com/ger-DE/datenschutzerklaerung-sofort-gmbh/

Amazon Pay (Amazon payments Europe S.C.A., 5 Rue Plaetis, 2338 Luxembourg)
Privacy Policy: https://payments.amazon.de/help/201751600
Amazon pay Usage Agreement: https://payments.amazon.de/help/201751590

PayPal (Europe) s. à R.L. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg)
Privacy Policy: Https://www.paypal.com/de/webapps/mpp/ua/privacy-full
PayPal terms and Conditions: Https://www.paypal.com/de/webapps/mpp/ua/legal

We shall be entitled, within the limits of the law, for the purpose of the decision on the justification, execution or termination of the purchase contract, to examine the risk of default on the part of the buyer. In this respect, probability values on the basis of mathematical-statistical procedures for the future behaviour of the buyer are collected and processed for payment behaviour and credit information. Your address data is also used to calculate these probability values. For the examination we will take advantage of services of credit bureaus, here of Schufa Holding AG, Cormorant Walk 5, 65201 Wiesbaden, and for this purpose transmit your data to them or with these inquiries.

 

Usage 

When accessing our website and the online offers made available through the website, certain usage-related information is collected and then used to enable you to use our online offers permanently. This includes characteristics for the identification of the user (e.g. Internet Protocol address) and usage-related information (e.g. information on start of Use, end and duration of usage as well as on the online offers that you use). This information may allow conclusions to be given to certain or identifiable persons and thus be personal data. The collection and use of your usage-related information is also carried out in compliance with the applicable legal regulations on data protection. The IP address of the user is collected and stored anonymously in each operation in order to ensure the availability of the service as well as the data and information security of our own systems.

 

Automatically collected non-personal data 

When you access our website, information that is not associated with a specific or identifiable person (e.g. Internet browser and operating system used) is collected automatically (i.e. not through registration). Domain name of the website you came from; Number of visits; Average dwell time; called pages). We use this information to determine the attractiveness of our website and to improve its performance and content.

 

Security 

Helios Fans GmbH + Co KG shall take the technical and organisational measures necessary to ensure that your personal data are processed against unlawful processing, against unlawful or unintentional alteration or deletion as well as against loss and against To protect unauthorized disclosure or unauthorised access. We have implemented security standards to protect the personal information we provide through industry standard standards and technologies. We regularly review our system for potential vulnerabilities and attacks, using a system-level access-protected data center to protect the data you store on our servers. However, since the Internet is not a 100% secure environment, we cannot guarantee or assume liability for the security of the data that you transmit to us over the Internet. There is no guarantee that information is not misused or that information is not disclosed, altered or destroyed as a result of the disruption of our physical, technical and organizational security measures.

 

Google reCAPTCHA 

To protect input forms on our site, we use the reCAPTCHA service of the company Google Inc. By using this service, it is possible to distinguish whether the corresponding input is of human origin or is abusive by automated machine processing. The IP address and if necessary sent in the context of reCAPTCHA. Other data collected by Google will be sent to Google and subject to Google's terms of service: www.google.com/intl/de/policies/privacy/. By using reCAPTCHA you agree to this.

 

Facebook Plugin 

On our website we may use so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the "Social plug-in of Facebook" or "Facebook social plugin". An overview of the Facebook plugins and their appearance can be found here: developers.facebook.com/plugins
When you access a page of our website with such a plugin, your browser establishes a direct connection to the servers of Facebook. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called the corresponding page of our website, even if it does not have a Facebook profile or you are not currently logged on to Facebook. This information (including your IP address) will be sent from your browser directly to a server from Facebook to the USA and stored there.

If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook profile. If you interact with the plugins, such as the like button or leave a comment, this information is also sent directly to a server from Facebook and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and settings for the protection of your privacy, please refer to the Privacy policy of Facebook: www.facebook.com/policy.php
If you do not want Facebook to assign the data collected via our website directly to your Facebook profile, you must log out of Facebook before you visit our website. You can also completely prevent the loading of the Facebook plugins with add-ons for your browser, e.g. with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/) or the script blocker "NoScript" (http://noscript.net/).

 

YouTube Video Plugin 

Third party content is included on this website. This content is provided by Google Inc ("provider"). YouTube is operated by the Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For YouTube videos that are included on our site, the extended privacy setting is enabled. This means that no information is collected and stored on YouTube by web site visitors unless they play the video. The purpose and scope of the data collection and the further processing and use of the data by the providers as well as their respective rights and settings for the protection of your privacy can be consulted in the privacy policy of Google: http://www.google.com/intl/de/+/policy/+1button.html

 

Links to other websites 

The website of Helios fans GmbH + Co kg contains links to other websites. Helios Fans GmbH + Co KG is not responsible for the privacy policies or the content of these other websites.

 

Your willingness/revocation/information 

If you no longer agree with the storage of your personal data or have become inaccurate, we will delete these on your respective instructions or make the necessary corrections (as far as this is possible under the applicable law). Data for billing and accounting purposes are, however, not affected by a cancellation/cancellation or deletion. Upon express request, you will of course receive free information about all personal data that we have stored about you.

 

The storage time 

Personal data that has been communicated to us will only be stored until the purpose for which you have been entrusted to us is fulfilled. As far as statutory, in particular trade and tax-law retention periods are to be observed, the storage period for certain data can be up to 10 years. Otherwise, the data is automatically deleted from the server.

 

Changes to this Privacy notice 

We reserve the right to change this privacy notice. We announce changes in good time on our website. We recommend that you visit the website regularly to inform you of the current status of the privacy notice. To the extent that a particular type of data use is subject to your consent and a change in this privacy notice affects the data usage in question, we will again, to the extent required by law, consent to such changes Obtain.


Matomo web analysis

In general, you may use our websites as a visitor without providing any information about yourself. However, we will receive usage data, such as e.g. IP addresses, date, time.

This data is collected and processed by means of Piwik (www.matomo.org) in anonymised form for the continuous optimisation and analysis of our website and for statistical purposes. When creating anonymised user profiles, pseudonyms are generated. This may involve the use of cookies which also collect and store pseudonymous data. Under no circumstances is data used for the personal identification of a visitor or linked with the data concerning the bearer of a pseudonym.

However, if you do not agree to this, click on the following selection box to object to the use of your visit data and to completely disable the website tracking: